Returns & Exchanges

We want every piece to fit the way it should.

Returns: Unworn, unwashed items with tags attached can be returned within 30 days of delivery for a refund to the original payment method.

Exchanges: Need a different size? Start an exchange within 30 days and we'll get the right size to you.

How to start: Email help@upperwest.shop with your order number and what you'd like to do. We'll send a return label and instructions.

Refunds are processed within 5-7 business days of us receiving and inspecting your return. Original shipping is non-refundable; exchanges ship free.

Items must be unworn, unwashed, and free of marks with tags attached. Final-sale items and gift cards aren't eligible for return.